Welcome to Waxmosphere, where you'll find extreme-fragranced wax melts, tarts, loaves, wax cakes, scent shots and much more...in addition to our best selling "Molten Wax"!
ship worldwide via the United States Postal Service, however if you
would prefer your package to be shipped by another method (UPS, FED
EX, etc.), simply email us and we'd be happy to accommodate you. We
charge $7.00 Flat Rate to the USA for all USPS packages. Our website charges $100.00 Worldwide (non-USA) for a large USPS Flat Rate box, however we will only charge you *actual* shipping fees - so you will be refunded any difference via your payment method. Should shipping fees for international orders be more than the initial $100 charged, you will be billed via PayPal for any additional costs. We do not send a Packing List or Invoice with your order. You will receive an email invoice that you can use as your packing list if you require one. We are trying to cut down on waste by not sending duplicates via paper. If you are unable to print this for yourself feel free to let us know when you order and we will be happy to include one with your order.
WHERE IS THE STORE BASED?
WHAT IS "MOLTEN WAX"?
Molten Wax (patent pending) is an extremely strong scented squeezable soft wax. It is our proprietary blend and comes in a condiment-style bottle. Just a little bit goes a long way! Molten Wax needs no cure time and has no "shelf life"...so you don't have to worry about using it up within a certain time period. Don't bother with imitations! Molten Wax is the strongest and most long-lasting squeezable wax available!
WHAT ARE SAMPLERS?
Samplers are a group of scent shots / tarts / shapes / etc. that are put together in a theme or collection of scents. For example, our LU*SH (type) sampler contains scents that you would normally get if you were purchasing actual items from Lush and our "City By the Bay" sampler contains scents you would smell if you were to visit San Francisco.
CAN I REQUEST A CUSTOM BLEND FOR ANY OF YOUR WAX ITEMS?
Yes, during "CUSTOM" ordering periods. You can order any scent or blend during customs ordering. Please specify the type of wax you'd like made (scent shots, 1 oz. tarts, mini owl shapies, etc.) and the EXACT NAMES from our scent list of the scents you'd like to have blended.
The breakdown for ordering custom blends is as follows:
1 oz. Tarts: Minimum order - 3-pack
2 oz. Scent Shots: Minimum order - 3-pack
Molten Wax: Minimum order - 1
Loaves / Pies: Minimum order - 1
Shapies: Minimum order - 4 oz. bag
No-Frills Melts: Minimum order - (1) 4 oz. pack
Scoopable Wax: Minimum order - 6 oz. tub
Wax Brittle: Minimum order - 8 oz. bag
Goobers: Minimum order - (1) 6-pack
Mini Blocks: Minimum order - 8 oz.
Micro Loaf: Minimum order - 2
Mini Flower Cupcake Melt: Minimum order - 6 mini cupcakes
FACEBOOK GROUP PAGE:
We would love to have you join our Facebook Group page! Our members get "sneak peeks" at upcoming products, receive deals in our mini "flash sales", are able to participate in giveaways and receive coupons and special discounts that can be used in this store that are available ONLY to them!
WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Due to the nature of these products, returns will only be accepted if the package is refused upon delivery and/or returned unopened (this does not include samplers). Packages must be returned to/received by us within 10 days of delivery. Should you have questions regarding our products, please e-mail us prior to placing your order. Samplers are considered a "custom" item and are non-returnable.
If you should receive a package that has been damaged by the USPS, please contact us using the "Contact" link, and provide as much information as you can regarding the condition of the package. Please include clear pictures of the damage to the mailing box plus pictures of all damaged items, so that we can figure the best way to rectify the situation. No refunds or exchanges will be made otherwise.
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
sure do! Non-US orders are, however, responsible for any
customs fees or fees to have that item delivered to you. Each
"standard" shipped package (up to 4 pounds) is the
equivalent of 50 scent shots or 10 bags of "Shapies". We
will make sure your package (no matter what size) goes the most
economical way possible and will only charge ACTUAL postage costs.
Anything paid above the actual cost will be reimbursed via PayPal or
Stripe, depending on the method of payment used for the initial
DO YOU OFFER LOCAL DELIVERY?
Waxmosphere offers local delivery to your home in the San Francisco East Bay Area (Pittsburg, Antioch, Concord, Pleasant Hill and Martinez areas ONLY). Please use the contact form and message us if you wish to place an order to be delivered, prior to making your purchase on this site. Deliveries are made Monday through Friday only, and item(s) will be delivered to the address listed on your PayPal account. When placing your online order, you WILL be charged the shipping fee. Don't worry! The fee will be returned to you in cash when your goods are delivered.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our current TAT is 8 to 10 weeks. Once shipped, most orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
DO YOU DO BULK CUSTOM ORDERS?
Wax melts make wonderful gifts for events such as bridal showers, baby showers, birthday parties and more! For BULK custom orders (50 or more melts of the same fragrance), we require a 25% deposit (non-refundable). Balance will be due in full upon completion of the order.
If you wish to create your own personal scent shots, please e-mail us at Waxmosphere@mail.com with the scents and color(s) you'd like to have blended into your scent shots and we'll work with you on helping create the perfect blend just for you! You can even name it!